Return & Refund Policy

Return and Refund Policy

At Nanda Wholesale Mart, we strive to provide our customers with high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our Return and Refund Policy below.

Returns
We accept returns of missing and damaged products within 3 days of delivery. To initiate a return, please contact our customer service team at contact@nandawholesalemart.com. Please include your order number and the reason for your return in your message.

Once we receive your return request, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping, unless the product was defective or damaged. For orders above 4999, the return shipping cost will be decided by the company.

Please note that some products may not be eligible for return or exchange due to their nature, such as tobacco or perishable goods.

Refunds
We will issue a refund for the purchase price of the product (excluding shipping costs) once we receive and inspect the returned product. We will notify you by email when your refund has been processed.

Refunds will be issued to the original payment method used to make the purchase. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card issuer.

Exchanges
We offer exchanges for products within 7 days of delivery. To initiate an exchange, please contact our customer service team at [insert contact information]. Please include your order number and the reason for your exchange in your message.

Once we receive your exchange request, we will provide you with instructions on how to exchange the product. Please note that some products may not be eligible for exchange due to their nature, such as fresh or perishable goods.

Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer service team immediately at contact@nandawholesalemart.com . We will provide you with instructions on how to return the product, and we will cover the cost of return shipping.

Once we receive and inspect the returned product, we will issue a refund or send a replacement product, depending on your preference.

Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at contact@nandawholesalemart.com.

Last updated: 05/06/2023