Refund Policy
Refund & Cancellation Policy
Refund & Cancellation Policy for Nanda Wholesale Mart Effective Date: August 18, 2026
At Nanda Wholesale Mart, we are dedicated to providing the best wholesale prices and fresh, high-quality products. Please read our Return and Refund Policy carefully before placing an order.
Strict No-Return & No-Refund Policy • Because we offer wholesale B2B pricing on groceries, staples, and FMCG products, we DO NOT accept returns or offer refunds once an order has been delivered and accepted.
Mandatory Open Box Delivery Policy • We follow an Open Box Delivery system for complete transparency. • When our delivery executive arrives, you MUST open and inspect all items, verify quantities, check product conditions, and inspect packaging in the presence of the delivery person. • If you find any damaged, missing, or incorrect item during the open box delivery:
- You may reject that specific item on the spot with the delivery executive.
- The delivery executive will adjust the invoice accordingly or process an immediate replacement/credit.
Acceptance & Finality of Delivery • Once the delivery executive departs and the order is handed over, the delivery is marked as completed and accepted. • No claims for returns, refunds, damages, or missing items will be entertained after the delivery executive has left your premises.
Order Cancellation by Customer • You may cancel an order only while its status is in "Pending" or "Processing" stage through the app or by calling customer support. • Once an order is "Dispatched" or "Out for Delivery", cancellations cannot be processed.
Contact Support If you have questions regarding your delivery or need assistance during an open delivery, please reach out immediately to: • Email: • Phone: +91 9310087227
